The Client Satisfaction Course is designed to equip employees with the skills and strategies needed to deliver outstanding customer service. Through seven structured modules, participants will learn effective communication techniques, handling inquiries and complaints, time management, customer relationship management (CRM), and continuous service improvement. This course emphasises practical applications, real-world scenarios, and actionable strategies to enhance customer interactions, increase satisfaction, and build long-term loyalty. By the end of the course, participants will be able to confidently manage customer needs, resolve conflicts professionally, and contribute to a strong customer-focused business culture.
- Teacher: Mikaela Willemse